Maldives Tour Guide Pvt. Ltd — Andhaleebuge, GA. Maamendhoo, 16030, Maldives
This Privacy Policy explains how Maldives Tour Guide (“MTG”, “we”, “us”) collects, uses, shares, and protects personal information when you use maldivestour.guide or contact us about a booking, partnership, or enquiry. It applies alongside our Terms and Conditions and Terms and Conditions for Transfers.
Information We Collect
We collect information you provide directly to us, including:
- Booking and enquiry details — name, email, phone/WhatsApp number, nationality, travel dates, guest counts, and any special requests, when you submit a booking request, a custom holiday quote request, or a general enquiry.
- Partner, Travel Agent, and Affiliate account details — business name, contact information, country, and (where applicable) PayPal email, when you apply to become a partner, travel agent, or affiliate. Partner accounts may also include business documents you upload for verification.
- Reviews, comments, and photos — your name, email (not shown publicly), and any review, comment, or photo you choose to submit about a destination, accommodation, activity, or transfer. These are held for moderation and only published once approved.
- Newsletter sign-up — your name and email, if you subscribe to travel tips and offers.
- Account credentials — if you create a partner, travel agent, or affiliate account, your email and password are stored securely by our authentication provider; we never see or store your plain-text password.
We also automatically collect limited technical information — such as your IP address, browser type, and pages visited — through standard web server logs and the cookies described below.
How We Use Your Information
- To process and respond to booking requests, holiday quote requests, and enquiries.
- To contact you about a submission — by email, WhatsApp, or phone — including booking confirmations.
- To review and moderate partner/agent/affiliate applications and user-submitted reviews, comments, and photos.
- To send newsletter emails, if you have subscribed (you can unsubscribe at any time).
- To detect and prevent spam, abuse, and fraudulent submissions.
- To improve our website and services.
We do not sell your personal information. We never publish your email address or phone number alongside a review, comment, or photo submission — only your name (or the name you choose to give) is shown publicly, and only once staff have approved the submission.
Payment Information
Payments are processed through the Bank of Maldives (BML) payment gateway or by direct bank transfer. We do not collect or store your full card details — these are handled entirely by BML’s own secure payment page. See Terms and Conditions for our bank transfer and refund details.
Cookies and Similar Technologies
We use cookies and similar technologies for:
- Essential site functionality — keeping you signed in to a partner, travel agent, or affiliate account, and remembering preferences such as your selected currency.
- Live chat — our site uses Tawk.to to offer live chat support. Tawk.to may set its own cookies to operate the chat widget; see Tawk.to’s privacy policy for details on how they handle this.
We do not currently use third-party advertising or analytics cookies.
Who We Share Information With
We share personal information only where necessary to run our business:
- Bank of Maldives — to process payments.
- Tawk.to — to provide live chat support, if you choose to use it.
- Supabase — our database and hosting infrastructure provider, which stores the information described above on our behalf.
- WhatsApp / Telegram — where you choose to continue a conversation with us on WhatsApp, or where our own staff receive an internal notification about your submission.
We do not share your information with any other third party for their own marketing purposes, and we disclose personal information to government or legal authorities only where required by law.
Data Retention
We keep booking, enquiry, and account records for as long as reasonably necessary to provide our services, maintain accurate business records, and meet our legal and accounting obligations. Rejected or unpublished reviews, comments, and photo submissions are kept for moderation records rather than deleted immediately, but are never made public.
Your Rights
You may ask us at any time to:
- Confirm what personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information, subject to any legal or accounting records we are required to keep.
- Unsubscribe from newsletter emails (a link is included in every newsletter email).
- Withdraw a submitted review, comment, or photo before it has been published.
To exercise any of these rights, contact us at contact@maldivestour.guide.
Data Security
We take reasonable technical and organizational measures to protect your personal information, including restricting access to staff accounts and applying database-level access controls to every table that stores personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed at children. A parent or legal guardian must make any booking on behalf of a participant under 18, as set out in our Terms and Conditions.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at contact@maldivestour.guide.